Check service status and contact support
If something seems wrong, check service status first. If that doesn’t explain it, contact us through the support page or by email.
Applies to Web · Mac · iPhone app
If notes won’t open, or several people hit the same problem at once, the first question is whether it’s your device or the server. CommonNote’s servers are checked from outside every 5 minutes, and the results are shown in the app’s top bar and on the status page.
Check status in the app
- Look at the small status light in the top bar. Hover over it to see the current state.
- Click it to open the Service status panel, which lists each checked service and shows Checked externally every 5 min.
- For past incidents, click Status page at the bottom of the panel.
| Shown | Meaning |
|---|---|
| All services operational | The latest external checks all passed. If results are missing or stale it shows Checking status instead of green. If it’s green and something is still wrong, check your device or network first |
| Some services are slow | Something is responding slowly. Try again in a moment |
| Some services are down | A server-side outage. Edits to notes you already have open are kept on your device and sync once service is restored |
| Checking status | Results are still loading |
| “This device cannot reach the server — check your internet connection first” | Most likely a connection problem on this device rather than the server |
What is checked
- Web and API — basics such as signing in, note lists and uploads
- Real-time editing — syncing note content and editing together
- App updates — delivery of Mac app updates
If you can’t sign in or open the app, go straight to commonnote.app/status in a browser.
Report a problem or contact us
| When | How |
|---|---|
| Report from inside the app | Profile menu in the top bar → Report a problem or user. The reporting section of the support page opens in a new window |
| Report a specific message, note or user | Use the report option in that message’s or note’s menu. See Report and block |
| Account, billing and anything else | See the support page or email k2dydwl@gmail.com |
| Security vulnerabilities | Please tell us before disclosing publicly. The process is on the security page |
What to include
- Your device and OS version
- Whether you use the web, the App Store app or the directly installed Mac app
- When it happened and the exact message on screen
- For billing problems, the transaction ID only
Never email passwords, card numbers or the full text of your notes. We don’t need them to help.