Account and sign-in
Use “Forgot username or password?” on the sign-in screen. Check spam for confirmation messages. Your account opens once you confirm your email.
Support
How can we help?
Tell us which screen and device you were using so we can investigate faster. First, try troubleshooting in the guide and the service status.
Billing and subscriptions
Manage web subscriptions under Plan & billing → Manage billing & invoices, and Apple subscriptions under your Apple account in device Settings. Prices are on the pricing page.
Restore App Store purchases
Open Plan & billing → Restore purchases, signed in to the CommonNote account linked when you purchased.
Export and account deletion
Use the note export menu and the bottom of the Account security screen. For privacy requests see the Privacy Policy.
Report abusive content or a user
Email the workspace, username, note title and reason. Never send a password or a full private note. Workspace owners can remove the user immediately in Plan & billing team-member management.
Security issues
Please tell us about vulnerabilities before disclosing them — see the security page.
What to include
- Device and OS version
- Web, App Store, or direct-download build
- Time of the problem and the exact on-screen message
- For billing, a transaction ID only — never a card number or password
Email us
k2dydwl@gmail.com